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digital dictation |
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Frequently Asked Questions
- How much does the Lexacom system cost?
- What are the system requirements?
- What are the support options?
- What are the benefits of the SpeechMike? What does it do?
- What else will I need to get?
- Is Lexacom compatible with my other software?
- Will Lexacom work with the systems I am already using?
- What constitutes a user?
- How can I add more installations?
q. How much
does the Lexacom system cost?
a. Please submit a request for pricing from our contact form [go
to the contact form>]
q.
What are the system requirements?
a. Lexacom software will run on any Windows-based PC, subject to the
following minimum recommendations:
- Windows '98, NT (v4 or higher, Service Pack 6), Windows 2000, Windows XP
- Minimum of 64 Mb RAM (128 Mb recommended for NT, 2000 and XP)
- Minimum of 300 Mb free hard disk space
- Windows compatible sound card with speakers or headphones*
- Windows compatible microphone** (Lexacom Talk only)
- Spare Com or USB port*** (Lexacom Type only)
** Philips SpeechMike Pro can be bought as an optional extra for Lexacom Talk. This handheld device contains a high quality microphone and speaker, as well as dictation control buttons and a trackball mouse. Speakers may be necessary to hear the recorded dictation if you do not use a SpeechMike.
*** USB devices are not supported by Windows 95 or
Windows NT. Lexacom Talk & Type does work with Windows 95,
but as this operating system is no longer supported by Microsoft we are
unable to recommend its use with Lexacom.
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q.
What are the support options?
a. All new users of Lexacom Talk & Type are entitled to 28 days
of free support. After this period, you can choose the level of support appropriate
to your business.
Bronze Support is the standard level of support. It features:
- unlimited access to the infobase on the web site which is regularly updated with common issues
- access to email and telephone support on a pay-per-incident basis*
- engineer visits at the standard rate when necessary
- free updates (i.e. bug fixes)
- upgrades are chargeable at time of release
Gold Support features:
- unlimited access to the infobase on the web site which is regularly updated with common issues
- email support address - reply to your problem within half a business day (usually much quicker)
- priority telephone support - dedicated support number issued to Gold subscribers
- engineer visits at a reduced rate when necessary
- free updates (i.e. bug fixes)
- free upgrades - ensuring you always have the latest version of Lexacom Talk & Type installed on your network
* Pay-per-incident cases - when you call your support
level will be verified. If payment is required, a credit card can be
accepted. The charge is for an incident and will only be charged once
for an 'episode' regardless of how many phone calls are required to resolve
the issue.
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q.
What are the benefits of the SpeechMike? What does it do?
a. The Philips SpeechMike Pro allows you to control the entire dictation
process without having to touch the computer or Lexacom Talk. It provides buttons
to start the dictation, record, rewind, fast forward, play back and send it.
It also has a built in microphone and speaker, along with a track ball and
mouse buttons, so it can be used as a mouse. The Philips SpeechMike Pro can
be bought for connection to a serial COM port, or to a USB port. Our Lexacom specialists
can advise on an appropriate SpeechMike model prior to ordering.
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q.
What else will I need to get?
a. Lexacom Talk users not using the SpeechMike Pro will need
a microphone to record the dictation and speakers to listen to the
dictation when reviewing
it. All machines will need to conform to the system requirements (including
sound cards).
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q.
Is Lexacom compatible with my other software?
a. Yes, provided that you are running Windows 98, ME, NT, 2000 or XP. Lexacom
Talk & Type will work independently of any other software package,
allowing it to work in any business environment. It can be configured to interact
with other software packages, for example, taking the subjects name from the
other software package.
Lexacom Talk & Type will also allow you
to import other types of sound or dictation file, such as the DSS standard
supported by Olympus Professional Dictation Devices and standard wav
files (PCM) supported by most other manufacturers, ensuring you can use
any current digital dictation hardware you may already have. BDF Solutions
will be happy to advise on the purchase suitable Olympus Professional
Dictation Devices to complement your Lexacom Talk & Type system.
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q.
Will Lexacom work with the systems I am already using?
a. The software works on any Windows system that satisfies the minimum system
requirements.
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q.
What constitutes a user?
a. A user is either a person who dictates using Lexacom Talk or a person
who types the dictation using Lexacom Type. There are no limits to the
number of users you can have with Lexacom Talk & Type as the licencing
is per-PC, not per user.
The administrator of the system is as essential role
and therefore does not constitute either a user or a licensed seat. The Administrator
program is provided
as part of your Lexacom Talk & Type package.
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q.
How can I add more installations?
a. You can install copies of Lexacom Talk or Lexacom Type from
the Lexacom Talk & Type CD onto new workstations, though the programs
will only work if you have purchased sufficient licences. If you need to increase
the number of licences you own, please contact us requesting a new code, which
will be provided upon payment.
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Case Study |
|
Leading Liverpool based Risk Management solicitors Legal Risk have invested in Lexacom Talk & Type dictation management system provided by BDF Solutions. Key to the success of the installation has been the simplicity and flexibility of the Lexacom solution [more>] |
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